What is the cancellation and refund policy for daily parking?
Our cancellation policy has been built to consider both sides of the marketplace. As a driver, you need a level of flexibility for when plans change, while space owners need sufficient opportunity to attract another rental should a driver need to cancel.
Breakdown
Type of booking |
When the booking was made |
When we receive your email to cancel |
Refund* |
| Short term booking (defined as a parking session continuing for 29 days or fewer) | Any time (note: there is a 15 minute grace period after making a booking, allowing you to cancel via your account if, for example, you booked the incorrect dates or times) |
At least 48 hours before the time when the parking session is due to start | Full refund |
Between 24 and 48 hours of the time when the parking session is due to start |
75% refund | ||
Less than 24 hours of the time when the parking session is due to start |
50% refund | ||
After the parking session has started |
No refund |
*Less the cost of any service fees and/or space extras (such as SMS booking confirmation) added to the booking
How quickly will I get my refund?
Your refund will be automatically processed on our side and appear in your account within 5-10 working days (usually much sooner, but it all depends on how quick your bank is).
For details on how to cancel your hourly/daily booking, see our article here.